Julesational Goods

Orders can be placed directly through our website, order form, or by contacting us through the methods listed on our “Order” page. Custom orders may require a consultation. How far in advance should I order? We recommend at least 5–7 days in advance for standard orders, and 2+ weeks for custom cakes or large quantities — but availability may vary. Do you accept last-minute orders? Sometimes! It depends on our schedule. Send us a message and we’ll let you know if we can fit it in.

We accept paypal, venmo, square and cashapp. Is payment required upfront? Yes. Orders are not confirmed until payment is received, unless otherwise stated.

Do you offer delivery? Yes! Delivery is available within Independence. Fees vary by distance. Where is pickup located? Pickup is located in Independence or surrounding areas. Exact location will be sent after your order is confirmed. What if I’m late to pickup? Please let us know as soon as possible. Items may not stay fresh or safe if left out beyond the agreed time. Do you ship baked goods? No. Shipping is not allowed out of state for home bakers.

Can you recreate a design from a photo? We can use photos as inspiration, but we do not copy other bakers’ work exactly. We will create a design unique to you. Do you offer custom flavors? Yes! If you have a flavor in mind, just ask. Some custom flavors may include an additional fee. Do you require a deposit for custom orders? Yes: A deposit of 50% is required for all custom orders, but the full amount must be paid before order is due.

Do you offer gluten-free, vegan, or dairy-free options? Yes: we can switch out ingredients if you have allergies, let us know!

What is your refund policy? Because our items are custom and perishable, refunds are only offered in specific situations. Visit our Terms & Conditions page for complete details. What happens if I don’t like the taste? We want you to love your order! While taste preferences vary, we will always do our best to resolve concerns — but refunds are not guaranteed for personal flavor preference. Can I cancel my order? Cancellations must be made at least 2 days before the scheduled date. After that, cancellations may not qualify for a refund.

How long do your treats stay fresh? Most items stay fresh for 2–3 days when stored properly. How should I store my baked goods? We provide storage instructions with every order. If you lose them, just send us a message and we’ll resend them.

Do you make treats for events or large orders? Yes! Birthdays, holidays, weddings, graduations, and corporate events — we love them all. Contact us early for availability. Do you offer gift wrapping or treat boxes? Yes — we have seasonal and standard packaging options. Just ask when ordering.