Killer Sweets — Order, Payment & Pickup Policies
Please review our policies carefully before placing an order. By placing an order with Killer Sweets, you agree to the following terms.
1. Payment Policy
All orders must be paid for on the same day the order is placed and accepted by Killer Sweets. If payment is not received by the end of that day, the order will be canceled and will not be considered confirmed. Unpaid orders will not be prepared.
2. Missed Pickup Times — 15-Minute Grace Period
Customers are expected to arrive at their scheduled pickup time. Killer Sweets allows a 15-minute grace period for all pickups.
If you are running late and communicate with us: Please contact us as soon as possible. We will do our best to accommodate you, but an extended pickup time is not guaranteed and is subject to availability.
If you are more than 15 minutes late without communication: Your pickup may be considered missed. You must contact Killer Sweets to discuss possible rescheduling. Rescheduling is not guaranteed and is subject to availability.
3. Missed Pickups & Unclaimed Orders
Customers are responsible for collecting their orders at the agreed-upon time. Orders that are not picked up or rescheduled may be forfeited. Refunds are not guaranteed for missed pickups or unclaimed orders.
Please communicate with us promptly if an unexpected situation affects your pickup.
4. Order Communication
Customers are responsible for reviewing their order confirmations, payment instructions, and pickup details. Please contact Killer Sweets as soon as possible if you have questions or anticipate any issues with your order.
Thank you for supporting Killer Sweets! We appreciate your business and look forward to serving you.