Nanny’s Sweet Treats

For all orders under $100 full payment is due when the order is placed. Four orders over $100.50 percent is due when the order is placed and the remaining 50% is due one week before the event. This will only applies to custom cakes. Wedding cakes, or any cakes that need to be delivered have their own policy.

Refund and Cancellation Policy A non-refundable deposit (retainer) is required to reserve your order and secure your production and pickup date. Once paid, this deposit is fully earned and will not be refunded if you cancel your order for any reason. If you pay for your order in full and then cancel, the non-refundable deposit will be kept by Nanny’s Sweet Treats. In addition, you will receive store credit equal to 50% of the remaining amount you paid after the deposit is deducted. This store credit cannot be transferred to another person, has no cash value, and can only be used toward a future order with Nanny’s Sweet Treats. All future orders are subject to availability, current pricing, and the policies in effect at the time the new order is placed. If Nanny’s Sweet Treats must cancel your order due to reasons within our control, you will receive a full refund of all money you have paid, including the deposit. By making a payment, you confirm that you have read, understood, and agreed to this Refund and Cancellation Policy.