Sugarbat Bakehouse

Orders can be placed through our online ordering system. Once your order is submitted and payment is received, you'll receive a confirmation with your pickup, delivery, or shipping details.

Yes! Depending on availability, we may be able to accommodate custom flavors, larger quantities, or special requests. Contact us before placing your order to discuss your ideas.

We recommend placing your order as early as possible, especially for holidays and seasonal menu releases. Some items may sell out due to our small-batch production.

Order changes and cancellations must be requested at least 72 hours before your scheduled pickup or delivery. Requests made after that time cannot be guaranteed, and cancellations within 72 hours are non-refundable.

Yes! Pickup is available during scheduled pickup windows. You'll receive the pickup address and instructions with your order confirmation.

Local delivery is available within 5 miles of Sugarbat Bakehouse (near Cox Rd. & E. Franklin Blvd. in Gastonia) for free. Delivery beyond 5 miles (but under 15 miles) is available for an additional fee based on distance.

Sugarbat Bakehouse is a home-based bakery located in Gastonia, North Carolina, near Cox Rd and E. Franklin Blvd. The exact pickup address is provided after your order is confirmed.

Absolutely! Most breads freeze beautifully. For best results, wrap the loaf tightly or store it in a freezer-safe bag for up to three months. (See Reheating tips below)

Reheating a whole loaf restores its crispy crust and soft interior. Preheat oven: Set your oven to 350°F. Mist with water: Run the frozen loaf quickly under a cold tap. Alternatively, spray it generously with water. This creates steam to crisp the crust. Bake directly: Place the wet, frozen loaf directly on the middle oven rack. Heat thoroughly: Bake for 20 to 25 minutes until the center is warm. Cool down: Rest the loaf for 10 minutes before slicing.

Slices do not need to be thawed and should be cooked directly from frozen. Option 1: The Toaster (Fastest) Drop in frozen: Place frozen slices straight into the toaster. Adjust settings: Turn the dial slightly higher than you would for fresh bread. Toast: Run a normal cycle until golden brown. Option 2: The Skillet (Best for Texture) Heat pan: Warm a skillet over medium heat. Add fat: Melt a small pat of butter or olive oil in the pan. Toast sides: Place frozen slices in the pan. Cover with a lid for 2 minutes to thaw the center. Crisp up: Remove the lid. Flip and toast each side until crisp.

Store bread in a bread box, paper bag, or airtight container at room temperature. Avoid refrigerating bread, as it tends to dry it out more quickly. For longer storage, freeze it.

Store cookies in an airtight container at room temperature for up to 5 days to keep them fresh and chewy. Cookies freeze wonderfully. Place them in a freezer-safe container or bag for up to 3 months. Thaw at room temperature, or warm one in the microwave for 10–15 seconds for that fresh-from-the-oven experience.

Our sourdough is best enjoyed within 2–4 days when stored properly. Because it contains no artificial preservatives, freshness is naturally shorter than store-bought bread.

No. Our baked goods are made with quality ingredients and contain no artificial preservatives, so they're best enjoyed fresh.

Yes! Everything is made in small batches by hand using carefully selected ingredients.

No. While sourdough is one of our specialties, we also offer a variety of yeast breads, cookies, and other baked treats.

Our kitchen handles wheat, milk, eggs, soy, peanuts, and tree nuts. While we take care to prevent cross-contact, we cannot guarantee any item is allergen-free and do not recommend our products for individuals with severe food allergies.

Occasionally! Follow Sugarbat Bakehouse on social media to see where we'll be and when new preorder menus are released.

New menus, seasonal flavors, and preorder openings are announced on our social media pages and website. Following us is the best way to stay in the loop.