Bakebug Help
Step-by-step guides for running your store.
Getting started
Set up your store and find your way around.
Products
Add products, control visibility, stock and pricing.
- Why a product is sold out or cannot be ordered
- Add or edit a product
- Hide, show or archive a product
- Organize products into categories
- Set stock limits and daily capacity
- Share a limit across products with Order Pools
- Product options, add-ons and pricing
- Ingredients and allergens
- Set up sales tax
- Set up variation responses and choice limits
- Configure packs and bundle components
- Prepare a product’s label information
Orders, quotes and payments
Take orders, collect payments and issue refunds.
Presales
Take pre-orders for a set ordering window.
Pickup, delivery and availability
Fulfillment methods, hours, blocked dates and lead times.
- Reopen a date and manage exceptions
- Why a checkout date, time or method is unavailable
- Set up pickup, delivery and shipping
- Change pickup or delivery days and times
- Block a date or take time off
- Lead time, cut-off and how far ahead customers can order
- Set a minimum order amount
- Checkout options: tips, terms and customer details
Messaging and notifications
Chat, email and SMS templates, reminders and delivery troubleshooting.
- Messaging: chat, templates and automatic reminders
- Customize an email template
- Customize SMS templates and your SMS name
- Message a customer in quote or order chat
- Schedule automatic payment-due reminders
- Remind customers before a subscription order is generated
- Offer back-in-stock alerts
- Enable unfinished-checkout reminders
- Why an email or text was not received
Customers and marketing
Customers, email and SMS blasts, coupons and links.
- Manage customers
- Send an email to your customers
- Send a text (SMS) to your customers
- Turn on SMS order updates
- Create a coupon or discount code
- Track links and QR codes
- Refer another business
- Organize customers into groups for blasts
- Save customer birthdays and other custom dates
- Merge duplicate customer records
Storefront
Look and feel, domain, announcements and reviews.
Calendar and printing
Your calendar, invoices, packing slips and labels.
More ways to sell
Sell In Person, subscriptions, loyalty, events and digital products.
Still need help?
Email support@bakebug.com with your store name and order number (if it's about an order), or ask other bakers in the Bakebug Community.