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Orders, quotes and payments

Take orders, collect payments and issue refunds.

Manage orders

Find orders, update their status and act on several at once.

Create or edit an order

Add an order yourself or change an existing one.

Cancel an order

Cancel an order and let the customer know.

Set up payment methods

Accept cards with Square and cash, e-transfer or other manual payments.

Record a cash or manual payment

Mark an order paid when a customer pays cash, e-transfer or another way.

Refund a payment

Refund a Square payment, or record a refund you gave outside Square.

Deposits and payment due dates

Take a deposit now and the balance later.

Square isn't working

What to check when card payments or the Square connection fail.

Handle quote requests

Respond to custom order requests from customers.

Create a quote yourself

Build and send a quote without waiting for a request.

Inspect and adjust an issued gift card

Check balance, status, expiry and history, and keep card adjustments separate from payment refunds.

Still need help?

Email support@bakebug.com with your store name and order number (if it's about an order), or ask other bakers in the Bakebug Community.