Cancel an order
Cancel an order and let the customer know.
- Open the saved order in Orders and choose Actions → Cancel Order.
- Enter a Cancellation Reason.
- Review the available Replenish inventory for canceled items and Restore event capacity for canceled items options. Select them only when that stock or capacity should become available again.
- Choose the customer notification channels offered by the dialog and confirm.
Cancellation does not automatically return money. Review the order's payments and use Refund a payment for money already received. Refunds and inventory replenishment are separate decisions.
Archiving is for removing a record from the main list while retaining it. Deleting permanently removes records and is not a substitute for canceling/refunding an order.
Still need help?
Email support@bakebug.com with your store name and order number (if it's about an order), or ask other bakers in the Bakebug Community.