Skip to main content

Cancel an order

Cancel an order and let the customer know.

  1. Open the saved order in Orders and choose Actions → Cancel Order.
  2. Enter a Cancellation Reason.
  3. Review the available Replenish inventory for canceled items and Restore event capacity for canceled items options. Select them only when that stock or capacity should become available again.
  4. Choose the customer notification channels offered by the dialog and confirm.

Cancellation does not automatically return money. Review the order's payments and use Refund a payment for money already received. Refunds and inventory replenishment are separate decisions.

Archiving is for removing a record from the main list while retaining it. Deleting permanently removes records and is not a substitute for canceling/refunding an order.

Open Orders

Still need help?

Email support@bakebug.com with your store name and order number (if it's about an order), or ask other bakers in the Bakebug Community.