Handle quote requests

Customers can send a request through Request a Quote on your store. Open Quotes to find it. The page is called Order Requests when Settings → Use "Order Request" Label is enabled; changing this wording does not change a request into an accepted order.

Review and respond

1. Open the request and review the customer's message, requested items/date and contact details.
2. Add or revise items, choices and prices, choose fulfillment details and set the deposit/payment schedule if needed.
3. Set Response Due for accepting the quote. The store default comes from Business → Store Configuration → Default Quote Response Days. A response deadline is separate from a payment deadline.
4. Save your changes, then use Notify Customer with the available email/SMS choices to share the response. Check the saved status before treating it as an accepted order.
5. Use quote/order chat for clarification after enabling Messaging → Quote & Order Chat. Chat messages do not save a price or item change.

List settings

Quote Inventory (or Order Request Inventory) controls whether quotes reduce/replenish stock through the quote inventory rules. Review this when pending quotes seem to hold product stock; editing a template will not free that stock.

Automatically Archive Finalized Quotes applies to new accepted/declined/canceled status changes; existing finalized records are unaffected. Use the archived-list control and clear filters when a request is missing.

Automatically Cancel Stale Quotes cancels pending requests older than the configured age. The age field accepts 1–365 days and has its own Save when changed; wait for confirmation. This automatic age rule is not the customer's Response Due field. Inspect the saved request before resending or reopening it.