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Send emails from your own domain

Send customer email from your business domain and set your reply-to address.

Go to Account → Email sending domain to configure the address used to send customer emails.

  1. Enter Your domain as a domain name, without https:// or an email address.
  2. Add the exact DNS records shown at your domain provider and wait for the status to become Verified. Emails continue to use Bakebug's sending address while verification is pending.
  3. After verification, enable Send customer emails from … and set the local part of the Sending address, such as “orders”.
  4. Select the Reply-to address separately: your Bakebug account email, a confirmed Contact Us email, or the available custom sending address.

The From address and Reply-to address serve different purposes. Choosing a custom sender does not automatically change where replies go.

Under Account → Storefront Contact Email, set the Contact Us email, complete its confirmation, and choose whether to show it publicly. A pending contact address is not yet available as a confirmed reply-to choice. Connecting a storefront domain and verifying an email sending domain are separate setups.

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Still need help?

Email support@bakebug.com with your store name and order number (if it's about an order), or ask other bakers in the Bakebug Community.