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Find ticket holders and export attendees

Search an event’s attendees, inspect related orders and export the current list.

Open a saved ticketed event and its attendees page. This lists ticket records with attendee names, ticket numbers, customer contact details and their orders' status/payment status.

  1. Use Search attendees... to find a ticket holder. Search matches attendee name, customer name, customer email or ticket number; it does not search by phone or order number.
  2. Follow the order number, or select the attendee row on a phone, to open the associated saved order. One order can account for more than one attendee; check the ticket number as well as the customer's name.
  3. Review the order and payment status when deciding how to handle the ticket. A listed attendee is not by itself proof of a paid, uncanceled order.
  4. Select Export to CSV to download the current filtered attendee list. Clear the search first if you need the whole list. Export is unavailable when the filtered list is empty.

The CSV contains ticket/attendee and related order/customer information. Use it for event preparation or reconciliation. Searching and exporting do not change attendance, complete orders or issue refunds.

For a ticket cancellation or payment correction, use the corresponding order actions and review the resulting order state. Informational events do not sell tickets through this ticketed-event flow. To change an event's price, capacity, options or visibility, return to its editor and save those changes there.

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Still need help?

Email support@bakebug.com with your store name and order number (if it's about an order), or ask other bakers in the Bakebug Community.