Schedule automatic payment-due reminders

Open Messaging → Reminders and find Payment Due — Email or Payment Due — SMS. These are automatic reminders for an outstanding scheduled payment, not a request to charge the customer's card.

Configure each channel

1. Enable the channel's reminder switch.
2. For email, choose up to three offsets from 7, 5, 3, 2 or 1 days before the payment due date. For SMS, choose one offset from 3, 2 or 1 days. “3 Days” means three days before the deadline, not three reminders per day.
3. Deselect an existing offset before adding a new one when you have reached the channel's limit.
4. Wait for the settings-saved message. Changes save automatically shortly after the last selection; there is no separate Save button for this section.
5. Use Preview email or Preview SMS to check its sample wording. Edit that wording in the Payment Due Reminder template.

The order's schedule supplies the deadline

For a balance due Friday, choosing 3 and 1 days gives email reminders on the eligible Tuesday and Thursday runs while it remains unpaid. Check the saved payment due date, not just the fulfillment date. Record a received manual payment so Bakebug no longer treats it as outstanding.

Sending also depends on order/payment state, the chosen contact channel and SMS availability. Processing is scheduled, so it is not guaranteed at an exact clock time. SMS reminders use the applicable sending window; they are not sent immediately merely because a setting was enabled.

To contact someone about a particular unpaid amount now, open the saved order and use Actions → Send Payment Reminder. If an expected automatic reminder is absent, verify the due date, enabled offset, payment state, contact details and delivery log before changing the template.