Remind customers before pickup or delivery

Open Messaging → Reminders and find Upcoming Pickup / Delivery — Email or — SMS. Both are off until you enable them. They remind the customer of the fulfillment date and the time they chose at checkout, for pickup and delivery orders that are not completed or canceled.

Configure each channel

1. Enable the channel's switch.
2. Choose the days before the fulfillment date: up to three of 3, 2 or 1 days for email, one for SMS. "1 Day" sends on the day before.
3. Wait for the settings-saved message; changes save automatically shortly after the last selection.
4. Use Preview email or Preview SMS, and edit the wording in the Upcoming Pickup / Delivery Reminder template under Email Templates or SMS Templates.

Include the customer's chosen time

The variables {fulfillmentDate}, {fulfillmentTime}, {fulfillmentSchedule} and {fulfillmentMethod} are available in the reminder templates and in the Order Ready for Fulfillment and Order Update templates. For example, an "order is ready" text can say "come any time between now and your scheduled pickup time of {fulfillmentTime}". {fulfillmentTime} is blank when the customer did not choose a time; {fulfillmentSchedule} then shows the date only.

Texts go only to customers who agreed to order texts for that order, and send between 8 AM and 8 PM in your store's time zone when SMS is enabled and funded. Orders placed within the last few hours are skipped. Processing is scheduled, so delivery is not guaranteed at an exact clock time.