Send a text (SMS) to your customers

SMS is available for businesses in the US and Canada. It isn't available for businesses in the UK, Ireland or Australia.

1. Go to SMS, turn on SMS for your store and add SMS credits on Billing. SMS is prepaid per message segment.
2. Go to Customers and select Blasts, then the SMS Blasts tab.
3. Choose the audience (for example All opted-in, With orders, a Customer Group or a Presale campaign).
4. Write the message and check Preview SMS. Longer messages use more segments.
5. Select Send Now, or set a date and time and select Schedule Blast.

Customers must opt in to SMS; a saved phone number isn't consent. Customers can reply STOP to unsubscribe. Monthly Spending Limits on the SMS page cap your costs.

Check the recipient count and cost estimate before confirming. Emoji and message length can increase segment usage. Scheduled delivery can also wait for a permitted sending window; a queued status does not always mean a failure.

Use View delivery log to inspect results. A running blast can be paused, resumed or canceled using its available actions. Canceling stops remaining sends and settles the reservation; it cannot recall texts already delivered. If sending is blocked, check SMS enablement, wallet funds, limits, recipient consent and any blocker shown in the dialog.